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Customer Service

Need help?

You are very important to us and we strive to provide You with world class Customer Service. Customer Service agents are standing by 24 hours a day, 7 days a week, in order to meet Your needs. You may contact them online at the Customer Support chatroom, via e-mail by filling out the form below or by calling one of our toll free numbers.
 

Contact Online Support

You will find answers to most common and frequently asked questions on our FAQ page.


For online assistance, visit our customer support chat room.

 

Contact Billing Department

Please be advised that the billing operation is being handled by Duodecad ITS Support from now on. If You have questions about billing, please call Duodecad ITS at: (+352) 26 11 18 40
 

Contact by E-mail

Please fill out the form with correct data. All fields are required! Please note: In case you choose to contact us in English, you will receive an answer within a few hours. If you choose to contact us in your native language if available, the response time will be 24-48 hours.

Mailing language:

Your Status:  

Your Name:  

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Requested service:  

Comments:

Remaining characters: 4000

   

 

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Frequently Asked Questions

LiveJasmin Site

What is LiveJasmin?

LiveJasmin is an adult live video chat site, where you can chat with amateur Performers from all over the world. These Performers broadcast video image live from their homes or studios, so you can watch them while chatting.
LiveJasmin offers a wide variety of models; to pick the one who fits your desire, you can use our Advanced Search that will help you find Performers based on appearance, age, spoken language, specialties, video quality and many more. Once you have found your favourites add them to your Favourite list and save yourself the effort next time you are looking for them.

Are all cameras live?

Yes! On LiveJasmin all online Performers provide a live camera feed in their chatrooms.

On the other hand, we also offer a great deal of pre-recorded VideoOnDemand streams for a rather moderate price. These videos are listed in a separate section of the site.

How does video chat work?

The Performer has a webcam or camcorder set up in front of her providing live video feed through the Internet. Many Performers have audio option, so not only you can see them but hear them at the same time.

You need to have Adobe Flash plug-in installed for your browser in order to be able to view the camera feed. If you need technical help you can contact our Online Support staff available 24/7.

How do I chat with a Performer?

When you enter someone`s chatroom, you see the Performer in real time on the left hand side of the room. There is a chat window on the right hand side that you can use to chat with the Performer by entering your text message at the top of the chat window. The model`s answer will appear in the same window with different colour.

In Free Chat area of LiveJasmin you will find that a Performer might chat with many visitors at the same time. Once you find the Performer of your likings you can hit Private Chat button and start a live show you direct! During Private Chat you have the option to share your own camera feed provided that you have a webcam hooked up to your computer. Cam2Cam option comes with no extra fee!

How do I leave a chatroom?

LiveJasmin has a second based billing, which ensures that you only pay for the time you actually spent in Private Chat. You can leave a chatroom simply by clicking on Exit button in the top-right corner or navigating to a different section of the site.

Credit Purchase

How can I purchase additional credits?

Adding credits to Your existing LiveJasmin Account is fast and easy. Use "Buy Credits" menu that You can find at the top of all pages.

  1. Choose the desired credit package
  2. Wait for the end of credits purchase process

After a successful credit purchase You can start using them up immediately!

You can add credits during a Private Show without leaving the Private session!

Would You like to buy credits now? Please click here:Buy Credits!

What do I do in case of an unsuccessful Credit purchase?

If You experience an unsuccessful credit purchase please check Your registered e-mail address.

Don't forget to check Spam/Junk/Bulk folders as well!

If you receive an email from "Duodecad IT Services Luxembourg S.à.r.l." regarding a transaction, please reply to the email as soon as possible. A Duodecad IT Services Luxembourg S.à.r.l. representative will consequently contact you.

If you do not receive an email from "Duodecad IT Services Luxembourg S.à.r.l." regarding your transaction, you may contact its Customer Service in one of the the following manners:

By sending an email from your registered mailbox to help@dditservices.com.

By phone 24 hours a day dialing: (+352) 26 11 18 40

Please note that only English support is available!

"Duodecad IT Services Luxembourg S.à.r.l." is the owner of LiveJasmin.com. For more information on "Duodecad IT Services Luxembourg S.à.r.l." visit http://www.duodecadits.com.

Where shall I apply for billing information?

You may contact Duodecad IT Services Luxembourg S.à.r.l. Customer Service for billing information in one of the following ways:

By sending an email from your registered mailbox to help@dditservices.com.

By phone 24 hours a day dialing: (+352) 26 11 18 40

Please note that only English support is available!

Customer Service for Payment processors:

Duodecad ITS Support

CCBill Customer Service

Epoch.com Customer Service

Aconti Support

Member Account

I forgot my Membership password. What to do?

If You happen to forget Your password please visit the webpage below where - after providing Your username and registered e-mail address - we shall send Your correct login details to Your registered e-mail address.

Resending Forgotten Membership password: http://www.livejasmin.com/forgotpass.php

If - for any reason - Your login details did not reach You, please contact LiveJasmin Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

How can I renew my Membership?

You can use Your purchased credits anytime, however, should You not buy additional credits for more than 30 days, You will not be able to see all of the images in Performer Profiles.

You can renew Your Membership anytime by purchasing additional credits. Your renewed Membership can be put in practise right after the purchase!

How can I check my Member Account balance?

In order to check Your balance click on "My Account" button and locate "Account Balance" link.

You can add credits by clicking on "Add credits now" button at the bottom of "Account Balance" page.

How can I cancel my Membership?

In case You would like to cancel Your Membership You may contact LiveJasmin Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

LiveJasminPerformers

When is a Performer online?

Would You like to know if Your favorite Performer is online? Subscribe to the Performer's Mailing list or add the Performer to Your "Favorites" list. You can also create Your own, customized RSS feed that will let You know immediately when Your favorites or simply Your type of Performers are online.

How can I add a Performer to my Favorites list?

Would You like to reach Your favorite Performers by two clicks? Add them to Your "Favorites" that You can find under "My Account" by clicking on "Add to Favorites" button on Performer's Personal Page.

You can add up to 24 Performers to the list, however, if You subscribe as a Topmember this number would multiply by four.

In order to remove a Performer from Your "Favorites" list click on "Remove from Favorites" button on Performer's Personal Page or click on the X next to the Performer in "Favorites" section.

How can I subscribe to a Performer's Mailing list?

Would You like to be notified when one of Your favorites is online? Subscribe to the Performer's Mailing list!

In order to subscribe You need to do the following:

  1. Visit the Performer's Private Show
  2. After the Private Show click on "Subscribe to XY's e-mail list" button

You can also subscribe to a Performer`s Mailing list in `Performer History` section of My Account.

The Performer is able to send one message within 24 hours.

In order to unsubscribe from a Performer's Mailing list You may click on the link located at the bottom of the received e-mail message and follow instructions.

How can I find the Performer I am looking for?

Using Advanced Search You can easily specify physical features (such as hair colour, breast size, build), age, sexual preference, ethnicity, spoken languages and even quality of the camera feed or the actual per minute price.

Additionally You can find predefined search options e.g. `Fresh Cuties` if You are looking for petite girls between the age of 18 and 22 or `XXL Mommies` in case You prefer matures with an above average breast size

You can find Advanced Performer Search by logging into Your account and clicking on Search button at the top of the page.

Can I rate Performers?

Using My Rating feature You can rate any Performer You come across. Simply by looking at the number of stars You gave them You could tell how You liked them before.

Later You will be able to search for them based on Your rating as well.

I was not satisfied with the Performer's Private Show. What to do?

In case You were unsatisfied with a Performer's Private Show please contact LiveJasmin Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

For more information about LiveJasmin's Refund Policy visit: http://www.livejasmin.com/refundpolicy.php.

How can I send messages to Performers?

All registered Members have the option to send offline messages to Performers.

You can find Message to Performers option under My Account. Sending a message costs 1.2 Credits. If You sign up as a TopMember, You have the option to send messages for a discount price or even for free.


As a TopMember, you can send free offline messages to Performers you have visited in their Private rooms in the last 15 days. You can also send messages to other Performers for a discount price of 1 Credit.

 

Snapshots

How does Snapshot feature work?

  1. Enter the room of the chosen Model.
  2. Take snapshots of the model. 0.3 Credit is deducted from your account upon each snapshot. (The Performer has the option to delete images she doesn`t like. Of course in this case the given amount is added back to your balance.)Take a snapshot.
  3. Enjoy the growing number of pictures in your gallery.
  4. In case you would like to view snapshots taken by other Members, become a TopMember and share your own content.
  5. Browse all snapshots to your liking.

How much do snapshots cost?

With regard to the unprecedented popularity of Private Snapshot feature, for the sake of less redundant and better quality content, the service costs a symbolic amount of 0.3 Credit per snapshot, from which the Performer receives a share.

TopMembership

What are the benefits of TopMembership?

Be a Member of LiveJasmin's Exclusive Club and vote for the Performers! You could become the winner of TopMember Awards on the score of Performer Votes. We give 70.000 Free credits away each month, 100 credits being 1st prize in each category!

As a TopMember You are already special since Your text will appear in a different colour in Free Chat rooms and You can use emoticons too!

In case Your Favorite Performer is not online leave a message through the message center that is available exclusively for TopMembers!

The number of Favorite Performers You can add would multiply by four!

Sign up now and enjoy all the benefits of the TopMembership!

Click here to learn more about TopMembership and its benefits.

How to become a TopMember?

Be a part of TopMember Awards in 3 easy steps and win Free credits having fun!

  1. Click here for the TopMember page
  2. Choose the desired category
  3. Finally click on "Sign up" button

Easy sign up - no documents required!

TopMembership fee is 15 credits worth of money in the currency You buy credits with. The amount is deducted bi-weekly.

Sign up now, be a part of LiveJasmin's Exclusive Members Club!

How can I vote for a Performer?

Would You like to participate in TopMembership Awards and win FREE credits? If so, do the following:

  1. Visit a Performer's Private Show and spend at least 5 minutes in there.
  2. Vote for the Performer on the page appearing after the Private Show

In case the vote was successful the Performer will be able to vote back for You thus giving You TopMember points. Based on the received points, You will be ranked in TopMember Awards that You can check by clicking here!

You can vote for a certain Performer in a give period only once.

How can I change my category in TopMember Awards?

You have the opportunity to change Your category in TopMember Awards.

For this You may do the following:

  1. Go to TopMember page from "My Account" menu
  2. Choose Your new category
  3. Click on "Change" button

Your new category will take effect from the beginning of the next period.

How can I cancel my TopMembership?

In order to cancel Your Topmembership You may contact LiveJasmin Customer Service either by sending an e-mail or visiting our Online Support Chatroom.

How can I send messages to Performers?

Only TopMembers have the option to send messages to and receive messages from Performers. If You are not a TopMember, "Message to Performers" option is not available.

As a TopMember You can contact Performers via e-mail by clicking on "Message to Performers" link in "My Account" section.

  1. Click on "New Message" button
  2. Pick the Performer You would like to send message to from the drop-down menu.
  3. Choose the Subject and write the message.
  4. Click on "Send" button

Please don’t forget that You can contact the Performers whom You visited in Private earlier, if You have a valid TopMembership.

You can check messages sent by Performers by clicking on "Inbox"

What should I do in case my TopMembership renewal failed?

  1. In case you do not have sufficient funds on your bank account, TopMembership fee cannot be withdrawn.
  2. In case you have sufficient funds on your bank account, yet TopMembership fee withdrawal failed, it is possible that your bank refused the transaction. We suggest contacting your bank or credit card issuer.
  3. In any other case, please kindly contact our Online Support team.

VIP Member Awards

What is VIP Member Awards all about?

At LiveJasmin You are the King! We feel that we need to let You know You are in every possible way. We would like to reward You as our greatest customer with Free credits within the confines of VIP Member Awards.

There is no need to sign up, You will get into the game automatically! Just sit back and greet Free credits every two weeks as a sign of LiveJasmin Team's appreciation!

Rules of the game

Upon each credit purchase You receive a certain amount of points as follows:

  • 28.99 - 1 point
  • 68.99 - 3 points
  • 98.99 - 5 points
  • 158.99 - 10 points

You will appear on the list of VIP Member Awards based on the number of Your points.

Benefits of VIP Member Awards

First 500 Members on the list receive FREE CREDITS on 1st and 16th each month!

Technical Help

Enabling Cam2Cam

You can use Cam2Cam service during a Private Show for FREE (no additional fee). This way the Performer is also able to see You!

Enabling Cam2Cam:

  1. Click on "Camera" button under the Performer's video window during a Private Show
  2. Allow access to your camera in the Flash pop-up window

In case a black screen appears instead of Your live camera image You may do the following:

  1. Right-click (CTRL-click for Mac users) on the video image
  2. Choose "Settings" from the menu appearing
  3. Click on the small webcamera icon to access Camera menu
  4. Choose the camera You have installed
  5. Choose Privacy menu and allow access to your camera.

Please make sure that no other application (e.g. MSN, Yahoo, Skype, etc.) is accessing Your camera while doing Cam2Cam and that You have the latest Flash player installed. You can download it from this location: http://www.adobe.com/go/getflashplayer.

In case You have a Mac with built-in iSight You may choose USB option from the drop-down list.

Setting up an RSS reader

Download and Install e.g. FeedReader http://www.feedreader.com. Go to My Account and generate an RSS feed to Your liking. After that, copy the generated link to the clipboard (highlight the link, right-click on it and select `Copy`).

Launch FeedReader, click on "File" - "New Feed". Paste (right-click and select `Paste`) the link that You have just copied to the clipboard.

The left side will now show the name of the RSS feed. Right-click on it and select `Edit Feed`. You can change `Update Period` as You wish.

Click on `Update Feed` and You are all set. The program will check the feed periodically, giving you a popup warning whenever your favorite model/models come online or there is a system message.

Troubleshooting Browsers

If You experience any problem browsing our site (such as strange error messages, cannot open a Performer room, can’t see camera streams, etc.) we recommend You to clear the cookies and cache from Your browser.

For Your convenience we’ve created an application that lets You clear these with a single click and give Your browser a fresh start.

The only thing You need to do is to download the file and execute it. Restarting Your browser the problem should be solved.
Click here to download cookie and cache eraser: browser.cmd

* Note: Other stored data such as browser history and stored usernames and passwords might get erased too.

Our choice of browser is Mozilla Firefox 3 or higher. Click here to download it for free: http://www.firefox.com
Make sure You always have the latest Flashplayer browser plugin for smooth camera streams and perfect user experience.

* Note: This application works only on Microsoft Windows systems.

If You wish to delete Your cookies and cache manually please read the instructions below.

Firefox

Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

Google Chrome

Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.

Opera

Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

Internet Explorer 6

Visit Tools menu. Click on Internet Options afterwards and choose Delete Cookies menu.

Internet Explorer 7 and 8

Find Tools – Internet Options – General tab – Browsing History – Delete button. Check in Temporary Internet Files and Cookies. Leave the rest of the checkboxes unmarked.

Safari

Click on Edit – Empty Cache menu. Choose Empty button afterwards.

I need special technical help

For special technical assistance please visit our OnLine Technical Support. They will surely do their best to help You in hopeless situations. If You agree they can even take control of Your computer temporary while having the problem fixed.

For this service You need to visit our OnLine Support Staff who will give You the exact details of getting remote help.

What is traceroute and how can I send it?

Traceroute is an executable computer command that helps us diagnose the exact problem between Your computer and our network.

If You are a Windows user You can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert LiveJasmin.com

To do this automatically, please download and run this file: tracer.bat

* Note: This application works only on Microsoft Windows systems.

Mac users have to open up Finder and choose Applications point. After this open up Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type LiveJasmin.com

In all cases the result should be sent to help@livejasmin.com along with the exact description of Your problem.

 

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