Frequently Asked Questions

LiveJasmin Site

  •   What is LiveJasmin?

    LiveJasmin is an adult live video chat site, where Members and visitors meet amateur Models and PornStars from around the world. The Models broadcast video feed live from their home or studio, and interact with visitors in public or private rooms through video, voice, chat and messages. LiveJasmin offers a wide variety of Models. To find one who fits a certain taste or preference, Members may use a search bar on the top of any page. Models are available based on appearance, age, spoken language, specialties, video quality and on many other specifications by typing in simple key words. Once a Member finds a favorite, the Model can be added to a personal Favorite list and saved for next time.

  •   What are the Awards?

    Awards are designed to reward our most appreciated Models. The Awards contest takes place every week and each contest lasts for 7 days. Every member may vote on their favorite Model.

    How can I vote in the Awards?

    You can vote through the following places:

    • Awards listpage
    • Model's live stream by clicking on the trophy icon.

    How many times can I vote in the Awards?

    • You can vote only once / day / Model \ You can vote only once a day per Model

    How many points can I give to a Model in the Awards?

    • 1 point: If you did not purchase a package in the last month.
    • 100 points: If you purchased a package in the last month.
    • 300 points: You can vote on a Model with 300 points in total after spending 5 minutes with them in Private Chat.
    • 150 points: You can vote on a Model with 150 points in total if you are subscribed to their Fan Club
    • 500 points: You can vote on a Model with 500 points in total if you are subscribed to their Fan Club AND have spent at least 5 minutes with them in Private Chat
  •   What is SmartBuy?

    The SmartBuy feature allows members to enjoy private shows without interruption. This feature gives the system permission to automatically top-up the Subscriber’s credit balance whenever the account balance falls to 7 credits. By default the SmartBuy purchases a 27.99 package, however the member has the option to change the SmartBuy purchase amount.

    How can I activate Smartbuy?

    • You can activate the SmartBuy feature in your "Account Settings" among countless other places.

    How can I disable Smartbuy?

    • To deactivate the feature, go to your Settings and deselect the SmartBuy option.
  •   What is Cam2Cam?

    Cam2Cam is a free feature that allows Members to share their camera feeds with Models in Private Chat. The feature can be enabled by clicking on the camera icon on the left side of Models' live camera feeds.

    Please note that Cam2Cam is only available on HTTPS / SSL websites. If the website you are using has HTTPS in the beginning of its URL, you should be able to use the feature.

  •   What is Two-Way audio?

    Two-Way audio is a feature that allows Members to talk to Performers via audio in Private Chat. It is important to mention that not all models have this feature available, and that it may incur extra per-minute charges.

  •   Are all cameras live?

    Yes! On LiveJasmin all online Models perform live in their chat room.

  •   How does video chat work?

    The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time.

    You must have Adobe Flash plug-in installed on your browser to view the camera feeds. For any technical assistance, you may contact our Online Support staff available 24/7.

  •   How do I chat with a Model?

    Once you enter a chat room, you may begin a conversation with the Model in the chat field. In the free area usually other visitors and Members also chat with the Model, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.

    If you like the Model and she/he accepts to fulfill your requests during the conversation, you may move into a private room by clicking on “Start Private Chat.” During a private session you may also activate your own webcam to interact with the Model in a Cam2Cam feature for no extra charge. Two-way audio feature is also available for selected Models.

  •   How do I leave a chatroom?

    You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat LiveJasmin uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Model.

  •   I have a smartphone, is there an app to use LiveJasmin on the go?

    Yes, you can enjoy the same LiveJasmin experience anytime, anywhere by accessing our web app on your iPhone, Android or Windows Phone. Type in m.LiveJasmin.com in your mobile browser, and see the flawless live video and simple chat abilities adapted specifically for your smartphone.

Credit Purchase

  •   How can I purchase additional credits?

    Adding Credits to an existing LiveJasmin Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”

    • Choose a payment method
    • Choose the desired credit package
    • Complete the Credits purchase process by entering the necessary details

    While in a chat room there are also several chances to purchase Credits before, during, or after a Private Show.

    If you’d like to buy Credits now, please click here: Get Credits

  •   What do I do if a credit purchase is unsuccessful?

    If you experience an unsuccessful credit purchase please check your registered e-mail address.
    Don´t forget to check Spam/Junk/Bulk folders as well!

    If you received an email from "Duodecad IT Services Luxembourg S.à r.l." regarding the transaction, please reply to the email as soon as possible. A Duodecad IT Services Luxembourg S.à r.l. representative will shortly contact you.

    If you don’t receive an email from Duodecad IT Services Luxembourg S.à r.l. regarding the transaction, you may contact our customer service in the following ways:

    • Send a message from the email address that you registered for your LiveJasmin account to help@dditservices.com.
    • Call the 24-hour helpline: (+352) 26 11 18 40.
      Please note that live support is available in English only.

    Duodecad IT Services Luxembourg S.à r.l. is the owner of LiveJasmin.com. For more information on Duodecad IT Services Luxembourg S.à r.l. visit http://www.dditservices.com.

  •   Where can I ask about billing information?

    You may contact Duodecad IT Services Luxembourg S.à r.l. Customer Service for billing information in one of the following ways:

    • Send a message from the email address that you registered for your LiveJasmin account to help@dditservices.com.
    • Call the 24-hour helpline: (+352) 26 11 18 40.
      Please note that live support is available in English only.
    You may also contact your payment processor’s consumer support:

    Duodecad IT Services Luxembourg S.à r.l. Customer Service

    CCBill Customer Service

    Epoch.com Customer Service

    Aconti Support

  •   How can I get FREE Credits?

    When new persons register on LiveJasmin.com, they may purchase packages with bonus credits. This option is only available for new purchases of first-time users; a new account registration alone is not considered to be a new user. Members can regularly get packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.

Member Account

  •   I forgot my password. What can I do?

    If you can’t recall your password, please go to the Forgot Password page.

    After providing your username and registered email address check your email to complete your password reset.

    If your login details do not reach you, please contact LiveJasmin Customer Service by sending an email or by visiting the Online Support Chat.

  •   What’s the difference between a Basic and Premium membership?

    Basic Members can enjoy unlimited chat with Models in the Free Chat area and get recognized with their unique name by the Models. A Basic Member may also create a personal list of Favorites among their preferred Models.

    The obvious benefit of being a Premium Members is the chance to privately interact with the Models. To enjoy all the special acts listed in the Models’ Personal Info (under willingness), Members have to be in Private Chat. Premium Members can also exchange offline messages with Models and send them Surprises in their chat rooms.

    To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.

  •   I’m a Premium Member but my account seems limited, why is that?

    If you aren’t purchasing Credits for more than 30 days, your account will be limited until your next purchase, and you may not be able to view certain Model photos.

    You can lift these restrictions anytime by purchasing additional Credits.

  •   How can I check my Credit balance?

    Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.

  •   How can I cancel my Membership?

    If you wish to cancel your membership, please contact LiveJasmin Customer Service by email or by visiting the Online Support Chat.

LiveJasmin Models

  •   When is a Model online?

    On the Live Cams page the available Models are clearly visible in their thumbnail. Models just entering into Private Chat or going offline have a notice appearing on the bottom of their thumbnails.

  •   I only see Girls by default. Can I view other Models?

    First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category next to the LiveJasmin logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

  •   How can I add a Model to my Favorites list?

    First choose the main category among Girl, Hot Flirt, Soul Mate, Lesbian, Mature Woman, Fetish, Couple, Boy for Girl, Gay and Transgender Models by clicking on your current category next to the LiveJasmin logo. If you have special desires or specific tastes (i.e. fetish, stockings, etc.), find your preferred Models by entering simple words in the search bar on the top of the page.

    You can access all your saved Favorites on the left side of the Live Cams page after clicking on the heart icon. When the list of Favorites appears, you may access the Models by clicking on their thumbnails or remove them from your list by clicking on their heart icons.

  •   How can I find a specific Model?

    The easiest way to find your preferred Model is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: age, ethnicity, hair and eye colors, body type, willingness, etc.). Specific Models may also be located by entering their performer name into the same search bar.

  •   I was not satisfied with a Private Show. Can I get a refund?

    If you were unsatisfied with a Model´s Private Show, please contact LiveJasmin Customer Support by sending an email or by visiting our Online Support Chat. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to LiveJasmin Refund Policy before contacting customer support.

    For more information please refer to LiveJasmin Refund Policy.

  •   How can I send messages to Models?

    Premium Members have the privilege to send private messages to Models. You may access your Messages from any LiveJasmin page. First open your personal menu by clicking on your Member name on the top right, and then choose “Messages.” Sending a standard length message costs 1.2 Credits.

Technical Help

  •   Enabling Cam2Cam

    • In Chrome you can set your camera the following way:

      1. Open Chrome.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. At the bottom, click Advanced.
      4. Under "Privacy and security," click Content settings.
      5. Click Camera.
      6. Select your camera from the drop-down list on the top of the page.
      7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
      8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your camera on. Once the site prompts you for permission, choose Allow.

      As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Camera settings: chrome://settings/content/camera

    • In Firefox you can set your camera the following way:

      1. Open Firefox.
      2. Go to our site and open any Models' rooms.
      3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Model's live camera feed.)
      4. Turn on your camera by clicking on the Camera icon.
      5. You will be prompted to allow our site to use your camera.
      6. Select your camera from the drop-down list on the appearing panel.
      7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.

    • As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Edge.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
      4. Find the Use Adobe Flash Player option and set it to "On".
      5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Models' rooms.
      2. Right-click on the Model's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the camera icon to get to the Camera tab.
      5. On this tab, select the camera you would like to use from the drop-down list.
      6. Click on the icon depicting a screen with an eye to access the Privacy tab.
      7. Select "Allow" and "Remember".

    • As Cam2Cam is not yet available on the HTML version of the site in Internet Explorer, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Internet Explorer.
      2. Click on the cogwheel icon (Tools) in Internet Explorer, then select Manage add-ons.
      3. In Manage add-ons, click on Toolbars and Extensions.
      4. Find Flash named as "Shockwave Flash Object"
      5. Select the add-on, click on Enable, and then select Close.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Models' rooms.
      2. Right-click on the Model's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the camera icon to get to the Camera tab.
      5. On this tab, select the camera you would like to use from the drop-down list.
      6. Click on the icon depicting a screen with an eye to access the Privacy tab.
      7. Select "Allow" and "Remember".

    • Unfortunately Cam2Cam is currently unavailable from Safari.

      To use the feature, please download Chrome (https://www.google.com/chrome/) or Firefox (https://www.mozilla.org/en-US/firefox/new/).

  •   Enabling Two-Way Audio

    • In Chrome you can use your microphone the following way:

      1. Open Chrome.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. At the bottom, click Advanced.
      4. Under "Privacy and security," click Content settings.
      5. Click Microphone.
      6. Select your microphone from the drop-down list on the top of the page.
      7. Make sure permissions are set to "Ask before accessing" (do not select "Blocked").
      8. Remove our website from the Block and / or Allow lists. This is necessary so that our site would ask for your permission next time you turn your microphone on. Once the site prompts you for permission, choose Allow.
      9. After these steps you can start a Private show, in which you can turn your microphone on with the Microphone icon on the left hand side of the Model's live camera feed.

      As a shortcut, you can copy-paste the following link to a new tab in Chrome to access your Microphone settings: chrome://settings/content/microphone

    • In Firefox you can set your camera the following way:

      1. Open Firefox.
      2. Go to our site and open any Models' rooms.
      3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Model's live camera feed.)
      4. Turn on your microphone by clicking on the Microphone icon.
      5. You will be prompted to allow our site to use your microphone.
      6. Select your microphone from the drop-down list on the appearing panel.
      7. Click on "Allow". You may also select the "Remember this decision" checkbox if you want your browser to remember your settings for the website.

    • As Cam2Cam is not yet available on the HTML version of the site in Edge, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Edge.
      2. Click on the three dots in the top right corner and then Click on Settings.
      3. Scroll down and find Advanced Settings, then click on the View advanced settings button.
      4. Find the Use Adobe Flash Player option and set it to "On".
      5. If you navigate to our website and still see its HTML version, please check if you see a small puzzle in the URL bar, on the right. If you do, click on it to activate the Flash Player.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Models' rooms.
      2. Right-click on the Model's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the microphone icon to get to the Microphone tab.
      5. On this tab, select the microphone you would like to use from the drop-down list.
      6. Speak into your microphone, and adjust the Record Volume, if needed. If everything is working, a green bar will be moving on the left side of the panel.
      7. Click on the icon depicting a screen with an eye to access the Privacy tab.
      8. Select "Allow" and "Remember".

    • As Cam2Cam is not yet available on the HTML version of the site in Internet Explorer, to use your camera in this browser, first please enable your Flash Player the following way:

      1. Open Internet Explorer.
      2. Click on the cogwheel icon (Tools) in Internet Explorer, then select Manage add-ons.
      3. In Manage add-ons, click on Toolbars and Extensions.
      4. Find Flash named as "Shockwave Flash Object"
      5. Select the add-on, click on Enable, and then select Close.

      After Flash is enabled, please set your camera the following way:

      1. Go to our site and open any Models' rooms.
      2. Right-click on the Model's live camera feed.
      3. Select "Settings" from the appearing menu.
      4. Click on the microphone icon to get to the Microphone tab.
      5. On this tab, select the microphone you would like to use from the drop-down list.
      6. Speak into your microphone, and adjust the Record Volume, if needed. If everything is working, a green bar will be moving on the left side of the panel.
      7. Click on the icon depicting a screen with an eye to access the Privacy tab.
      8. Select "Allow" and "Remember".

    • In Safari, you can use Two-Way audio the following way:

      1. Open Safari.
      2. Go to our site and open any Models' rooms.
      3. Start a Private Chat by clicking on the "Start Private Show" button on the bottom of the page. (You can also launch a Private Chat by clicking on the Camera icon on the left hand side of the Model's live camera feed.)
      4. Turn on your microphone by clicking on the Microphone icon.
      5. You will be prompted to allow our site to use your microphone.
      6. Click on "Allow".
  •   Troubleshooting Browsers

    If you experience any problem browsing our site (such as strange error messages, cannot enter a Model chat room, can’t see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

    For your convenience we’ve created an application that can assist you cleaning the browser with a single click and giving it a fresh start.

    To activate this application, please download the file listed below and execute it. After restarting the browser the problem should be solved.
    To download the cookie and cache eraser please click here: browser.cmd

    * Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

    Please also make sure that your Private Browsing (for Mozilla Firefox), Incognito (for Chrome), InPrivate (for IE) is disabled.

    For safety, security and speed of browsing, we recommend the use of Mozilla Firefox version 3 or higher. To download the free browser, follow the link: http://www.firefox.com
    Make sure you always have the latest Flash player browser plugin for smooth camera streams and perfect user experience.

    Note: This application only works in Microsoft Windows OS.

    If you wish to delete the cookies and cache manually, please read the instructions below.

    Firefox

    Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

    Google Chrome

    Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.

    Opera

    Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

    Internet Explorer 7 and later

    Find Tools – Internet Options – General tab – Browsing History – Delete button. Check in Temporary Internet Files and Cookies. Leave the rest of the checkboxes unmarked.

    Safari

    Click on Edit – Empty Cache menu. Choose Empty button afterwards.

  •   I need special technical help

    For any technical related assistance please visit our Member Support. Our support team is normally equipped to address most LiveJasmin connection related issues. If you consent, Member Support may also remotely connect to your computer to provide assistance. For this service you need to visit our Support Chat to receive instructions on the exact steps of getting remote help.

  •   What is traceroute and how can I send it?

    Traceroute is an executable computer command that helps us diagnose the exact nature of the problem between your computer and our network.

    If you are a Windows user you can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert LiveJasmin.com

    To do this automatically, please download and run this file: tracer.bat

    * Note: This application works only on Microsoft Windows OS.

    If you’re an Apple user open up Finder and choose Applications point. After this open Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type LiveJasmin.com

    In all cases the result should be sent to help@LiveJasmin.com along with the exact description of your problem.

Billing Help

  •   Can I buy credits if I do not have a credit/debit card?

    Yes, there are several options to buy Credits without a credit / debit cards. The following are the billing options where credit/debit cards are not always required:

    • European Direct Debit

      Direct Debit is a safe and swift payment option. You may purchase LiveJasmin.com credits using your bank account only.

      It’s extremely important to enter your bank account details correctly, have sufficient funds on your account, and for WebBilling to be able to collect successfully the funds from your bank.

      Users from the following countries can use this payment method:

      • * Austria
      • * Germany
      • * The Netherlands
      • * Spain
      • * United Kingdom
    • Online Banking

      With DIRECTebanking you can pay smoothly and securely. All you need to have is the details of your online bank account at hand.

      You can use it from the following countries:

      • * Austria
      • * Belgium
      • * Germany
      • * France
      • * The Netherlands

      DIRECTebanking works by creating connection between an existing bank account and LiveJasmin. To pay via DIRECTebanking you have to have a bank account at a bank that supports DIRECTebanking.

    • SOFORT

      SOFORT Überweisung is an online direct payment method and works on the basis of tried-and-tested online banking. The big advantage is: You don’t need to register or open a virtual account, known as a wallet. It is an immediate and direct transfer of funds. Customers who select SOFORT Überweisung as their preferred method of payment for an online purchase will be directed straight to the secure sofort.com payment form. All transfer data is carried over automatically so that you only need to enter your bank’s sort code along with your usual online banking login details and finally the confirmation code in order to authorize the transfer. All information delivered to your bank in an encrypted form. The online merchant receives confirmation of the transfer order in real time and can dispatch the goods promptly. This means there’s no waiting time before the goods are sent, as is the case with payments in advance (by means of a bank transfer) for example.

    • PaysafeCard

      PaysafeCard offers an easy, safe and private online payment for the users using online or offline purchased vouchers. PaysafeCard is delivered as a ready-to-spend PIN code which can be used to pay directly at any of the thousands of PaysafeCard-friendly websites.

      You can get PaysafeCard from over 275,000 physical locations and via online bank transfer. The use of PaysafeCard is recommended if you don´t want to share financial details online. PaysafeCard can be converted and it is available in over 30 countries and they are adding new ones to this list continuously. If you’d like to know more about PaysafeCard or check whether it is available in your country, please visit their website here.

    • Pay by Phone

      You can use your phone also to buy credits. This service is available in 23 countries.

      Types of our ’Pay by Phone’ option:

      • * VoiceCall / Phone2Enter – You get an arbitrary amount of LiveJasmin credits according to the time you hold a premium rate phone line
      • * Dropcharge – Instant access to a fixed amount of LiveJasmin credits by calling a premium rate phone number.
      • * mPass - LiveJasmin credits through the T-Pay website. (Only available in Germany)
    • European Bank Wire Transfer (Advanced Direct Pay)

      A simple wire transfer solution initiated by you. Advanced Direct Pay offers a secure and discreet way to pay. It covers all the 43 European countries.

      Users usually prefer the other payment methods mentioned above since wire transfer needs a little more time. It can take up to 7 days to receive your credits.

    • Bitcoin

      Bitcoin is a peer-to-peer payment system and digital currency. It is called a cryptocurrency because it uses cryptography to control the creation and transfer of money. Bitcoins are not tied to any country or subject to regulation. The Bitcoins themselves are stored in a "digital wallet" which acts as a virtual bank account.

      The difference between fiat and crypto is in how no group or individual may accelerate, stunt or in any other way significantly abuse the production of money. Instead, only a certain amount of cryptocurrency is produced by the entire cryptocurrency system collectively, at a rate which is bounded by a value both prior defined and publicly known.

      This also means that cryptocurrency is not tied to any rules or regulations of any specific government, or exchange rates, interest rates and country to country transaction fees. International transactions will move faster. For more information please Click here.

    • Gift Cards

      The PayGarden gift card payment option accepts North American gift cards from hundreds of top brands. These brands account for the majority of gift card volume sold every year. For more details please Click here.

  •   I tried to buy Credits with a bank card but my transaction was declined, why?

    There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card’s expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to help@dditservices.com describing what type of card you attempt to use. If we can’t provide you with a solution we may offer other billing options.

  •   What will appear on my credit card statement?

    We’re highly sensitive about your privacy concerns. All your transactions with LiveJasmin will appear discretely under one of the following company names (depending on the payment provider you use):

  •   What is dditservices.com?

    dditservices is the owner and operator of various websites like LiveJasmin.com. dditservices.com also provides the Billing Support for its websites.

  •   Why haven’t I received an email sales confirmation/receipt?

    An email confirmation/receipt is automatically sent with each order processed by LiveJasmin.com. You should enter a valid email address when signing up on the website to receive emails from us.

    Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.

    Please note that we will never send you any spam emails.

  •   The dates of the charges on my bank statement do not match my purchases. Why?

    Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.

  •   What protective measures does LiveJasmin take to keep my data safe?

    LiveJasmin takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while using LiveJasmin.

    • The PCI DSS was founded in 2006 by American Express, Discover, JCB International, MasterCard and Visa Inc. and they share equally in governance and execution of the Council’s work. It is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard helps organizations proactively protect customer account data.
    • By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.
  •   I have a question not answered in the Billing FAQ! What should I do?

    If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us here.